Overview

This website is operated by Kauni Knittings OÜ, referred to as “Kauni,” “we,” “us,” or “our” throughout this document. By accessing or using our website (the “Service”), including all information, tools, and services provided, you agree to comply with these Terms and Conditions of Use, as well as all applicable laws and regulations. If you do not agree with these Terms, you should not access or use our website.

By accessing or using our website and purchasing products or services, you engage in our “Service” and agree to be bound by these Terms and Conditions, which may be updated periodically. You can review the most current version at any time on this page.

1. Privacy Policy

At Kauni Knittings OÜ, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and engage with our services.

Collection of Information

We collect personal information that you provide to us directly, including when you create an account, place an order, or communicate with us. This may include your name, address, email, phone number, payment information, and other details necessary for completing transactions.

Use of Information

We use your personal information to process orders, provide customer support, improve our website, and send you updates about your orders and promotions. We will never sell or rent your personal information to third parties.

Data Security

We implement security measures to protect your personal data. Your credit card information is encrypted using secure socket layer (SSL) technology during transmission.

Cookies

We may use cookies and similar technologies to enhance your experience on our website. You can disable cookies through your browser settings, but this may impact the functionality of our site.

Your Rights

You have the right to access, update, or request the deletion of your personal information. To exercise these rights, please contact us at [email protected].

2. Return Policy

Our Return Policy is designed to ensure your satisfaction with every purchase. Please review the following conditions regarding returns:

Eligibility for Returns

Products may be returned within 30 days of receipt, provided they are in new, unused condition, with the original packaging and labels intact. Custom or personalized products may not be eligible for returns.

Return Process

To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number. Include your order number and details of the item(s) you wish to return.

Refunds and Processing

Once we receive the returned item, we will inspect it for condition and process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping service for your return to ensure it reaches us safely.

3. Exchange Procedures

If you would like to exchange an item, please follow the steps below:

Eligibility for Exchanges

Exchanges are only permitted for items that are unused, unworn, and in their original packaging. Exchanges must be requested within 30 days of receiving the product.

Exchange Process

To request an exchange, please contact our customer service team at [email protected] and specify the item you wish to exchange and the replacement item you prefer. We will provide you with instructions on how to return the original product and receive the exchange.

Exchange Shipping Costs

You will be responsible for the shipping cost to return the item. However, the shipping cost for the new item will be covered by us if the exchange is due to a defect or our error.

Availability of Exchange Items

Exchanges are subject to the availability of the replacement item. If the item is out of stock, you will be offered a full refund or a store credit.

4. Eligibility

You must be at least the age of majority in your jurisdiction to use this website. If you are under the age of majority, you may use the website only with the involvement of a parent or legal guardian.

5. Use of the Website

By using our website, you agree to refrain from:

Using the site for unlawful purposes or in violation of any applicable laws, including copyright laws.

Transmitting harmful viruses, malware, or malicious code to our site.

Reproducing, duplicating, selling, reselling, or exploiting any part of the Service without prior written consent from us.

Any violation of these conditions may result in termination of your access to the Service, without notice, and possible legal action.

6. Account Information and Security

You agree to provide accurate, current, and complete information about yourself as required during the registration or purchase process and to promptly update any changes. You are responsible for safeguarding your account information, including your login credentials.

7. Accuracy of Content

We strive to provide accurate and current information on our website, but we do not guarantee that all content is complete, accurate, or free of errors. We are not responsible for any inaccuracies or omissions, and any reliance on the content is at your own risk.

8. Product and Service Availability

All products and services are subject to availability. We reserve the right to limit quantities of products or services available for sale.

We make reasonable efforts to display product images and descriptions as accurately as possible. However, we cannot guarantee that the color or appearance of products on your screen will be accurate.

Prices, product descriptions, and availability are subject to change without notice.

9. Payment and Billing Information

You agree to provide accurate and complete payment information when making a purchase. We reserve the right to cancel or refuse any order, and we may limit or cancel orders in our discretion, including those made by resellers or distributors.

10. Optional Third-Party Tools

We may provide access to third-party tools or services, but we do not monitor or control these tools. You agree that access to these tools is “as is” and “as available,” without any warranties, and you use them at your own risk.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review their policies before engaging with any third-party site.

12. User Comments and Feedback

By submitting comments, feedback, or other materials to us, you grant us a perpetual, irrevocable, worldwide license to use, modify, or distribute such content, without any obligation to compensate or maintain confidentiality.

You agree that any content you submit will not violate the rights of any third parties and will not be unlawful, abusive, defamatory, or harmful.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for more details.

14. Prohibited Uses

You agree not to use our website for any of the following prohibited activities:

Engaging in unlawful or fraudulent activities.

Harassing, abusing, or discriminating against others.

Uploading harmful software or viruses.

Collecting personal data of others without consent.

Violating intellectual property rights.

15. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. We do not warrant that the service will be uninterrupted, secure, or error-free, or that the results will be accurate or reliable.

16. Limitation of Liability

To the fullest extent permitted by law, Kauni Knittings OÜ and its affiliates will not be liable for any damages, including direct, indirect, incidental, punitive, or consequential damages arising from the use of, or inability to use, the Service or products obtained through the website, even if advised of the possibility of such damages.

17. Indemnification

You agree to indemnify and hold harmless Kauni Knittings OÜ, its affiliates, employees, agents, and third parties from any claims, losses, or damages, including reasonable legal fees, arising out of your breach of these Terms, or any third-party rights.

18. Termination

We may terminate or suspend access to the Service at any time for any reason, including if you violate any term of these Terms. Upon termination, your right to use the Service will immediately cease, but obligations incurred prior to termination will remain in effect.

19. Governing Law

These Terms will be governed by and construed in accordance with the laws of the Republic of Estonia. Disputes related to these Terms will be resolved in the courts of Estonia.

20. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and your continued use of the website after such changes signifies your acceptance of the updated Terms.

21. Contact Information

If you have any questions regarding these Terms, please contact us at:

Email: [email protected]